Service detail

Reliability and operations

Make infrastructure easier to run: better visibility, tested recovery paths, and runbooks that reduce incident chaos.

Request ops support Back to services

What we deliver

Focused on operational clarity: ownership, runbooks, and measurable signals tied to business priorities.

Observability baseline

Logs, metrics, and alerts with clear thresholds and ownership.

Backup/restore and DR readiness

Recovery plans, runbooks, and lightweight tabletop testing to validate assumptions.

Runbooks and incident response

Operational documentation that turns “tribal knowledge” into repeatable steps.

Common starting points

Choose the smallest thing that reduces risk, then expand as needed.

Stabilize

  • Identify high-frequency failures and remove obvious toil
  • Establish a minimal alerting and logging baseline
  • Document current behavior and recovery steps

Harden

  • Test backup/restore assumptions and close gaps
  • Define an incident checklist and on-call readiness baseline
  • Make ownership clear for critical services